Online Portal Instructions

The Alliance Coal Health Plan is transitioning our claims administration from WebTPA to be administered internally by the Alliance Coal Health Plan. 

  • For health care services provided in 2019 or earlier, claims will be processed and paid by WebTPA.  
  • For health care services provided on or after Jan. 1, 2020, claims will be submitted to the same address but will be processed and paid directly by the Alliance Coal Health Plan.

The following information applies for BOTH pre-2020 and post-2020 (not changing): 

  • Eligibility and benefits can still be verified Monday - Friday, 8AM - 5PM Central by calling:
    • Member Services: (855) 979-5192
    • Provider Services: (855) 979-5194
  • Member ID remains the same:  ACZ8300XXXXX-XX
  • Group ID remains the same:  2008ALC
  • Claims mailing address remains the same:
    Alliance Coal Health Plan
    PO Box 211577
    Eagan, MN  55121
  • Electronic payer ID remains the same: 93658

Hospitals and Physician Offices

Click an image to open a portal to verify eligibility and check claims status:

Plan Members

Click an image to open a portal to check your deductible balances, claims status, explanation of benefits (EOB), and more.