Read "Selecting Health Care Providers" to learn about Alliance Coal Direct doctors, hospitals, and other providers. Click the button above to use the online directory.
Refer to "Eligibility and Enrollment" for information on whether you and your dependents are eligible for benefit coverage. If both you and your spouse have health care coverage through your employers, review the "Coordination of Benefits" flier.
If your hospital, doctor's office, or other provider needs to check your eligibility, they can call Provider Services or use the WebTPA Provider Portal (see "Information for Health Care Providers" below).
If your hospital, doctor's office, or other provider needs more information than what is listed on your Health Plan ID card, they should refer to the "Information for Health Care Providers" page. They can also call Provider Services at (855) 979-5194.
Medical Plan Highlights brochure: learn the basics of how the Alliance Coal medical coverage works, including information about medical deductibles, copays, preauthorization requirements, Care Coordination, and more.
WebTPA Member Portal: Check your deductible balances, claims status, explanation of benefits (EOB), and more.
Alliance Coal Direct Opt-In flier: If your doctor, physical therapist, or other outpatient providers are not Alliance Coal Direct, you can download this flier to help you invite them to opt in.
The Summary Plan Description (SPD) has more details about this benefit, such as: